Hi,
Thank you for bringing this to our attention. Could you please provide more details about the location of the charging point so we can assist you better? We will reach out to you soon to resolve the issue.
Best regards,
Team ElectricPe 
Dear User,
We’re happy to inform you that the issue has been successfully resolved. Our support team has ensured that everything is now in order. Should you face any further concerns or have additional questions, feel free to reach out to us at +918147060222.
Thank you for your patience, and we’re always here to help!
Best regards,
Team ElectricPe