Dear User,
Thank you for reaching out and bringing this to our attention. I have checked, and there is indeed a support ticket already in progress for your issue. We sincerely apologize for the inconvenience. Our team is working to resolve this matter as quickly as possible, and we are committed to ensuring that it is sorted out to your satisfaction. Please rest assured that we will keep you updated and try to expedite the resolution.
Thank you for your patience.
Best regards,
Team ElectricPeđź’š